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The Kynd Blog

How To Find The Right Support Coordinator

Find a Support Coordinator

Finding the right support coordinator can have a big impact on your NDIS journey.

You don’t need to have a Support Coordinator but they can be really helpful in supporting you to get the most out of your NDIS plan.

Just like finding the right Support Worker, finding the right Support Coordinator can be tricky. There are many to choose from.

To help you find the best Support Coordinator for your goals, we’ve shared some things to look out for and some important questions to ask.


Find a Support Worker NDIS


What is Support Coordination?

There are three levels of Support Coordination that provide different levels of support.

1. Support connection – Short term assistance to help you find the right providers for your needs. You coordinate the support and select the providers yourself. They just provide initial guidance.

2. Support coordination – Longer term assistance. Support to help you build the skills you need to understand, implement and manage your NDIS plan. You’re not only connected with service providers but they also coordinate all your support. They help build your capacity to live more independently.

3. Specialist support coordination – A high level of specialist support for more complex situations. For example, if you need support for specialist health practitioners such as Occupational Therapists or a Social Worker.


How can a Support Coordinator help you?

  • Explain your NDIS plan and what funding/services are available to you.
  • Organise any assessments needed to qualify for specific funding.
  • Work with you to plan your funding allocation and help you manage your budgets.
  • Help you find the services you need and connect you with Support Workers.
  • Coordinate your service providers to ensure you’re meeting your goals.
  • Help you draft service agreements and manage bookings.
  • Update the NDIS about your progress. They may be able to help you negotiate more funding if necessary to support your goals.

Support Coordinators are a private business. If you want to use a Support Coordinator for your NDIS you need to discuss this with your Local Area Coordinator at your planning meetings to ensure you have funding in your plan to pay for this service.


How to find a Support Coordinator that’s best for you

It’s so important to find a Support Coordinator you trust and feel comfortable with. They need to have the skills and knowledge to support you to achieve your goals.

Here are a couple of things to look out for when doing your research.

They put you first

A good support coordinator respects your choices and will work with you to find the best outcome for your goals.

They’re flexible

They understand circumstances change and are open to working with you to adjust your support priorities as needed. They’re innovative thinkers and are able to find fast solutions to challenges that may arise.

They’re reliable

Your Support Coordinator needs to be reliable and available to help you when you need them. They’re strong communicators and frequently keep you updated on policy changes and new service providers that may be relevant to you.

They’re well informed

They’re well educated in different types of disability and deeply understand the challenges people living with a disability face. They have a strong understanding of your local service provider landscape and can recommend who’s the best fit for you.

Find a disability support coordinator


What questions to ask?

1. Have you worked with people who have a similar situation to me? Type of disability, goals, interests, age, support needs etc.

2. How have you assisted them to achieve their goals?

3. What specialist knowledge do you have that could help my situation? For example, language or cultural understanding, background in mental health, strong understanding of the primary school system etc.

4. Do you have any initial ideas how we could achieve my goals?

5. What support can you provide me?

6. What are your fees? How will you charge me?

7. How will you communicate with me?

8. What does my success look like to you?

9. If I wanted to work with another Support Coordinator, what’s your notice period for ending our service agreement?

10. Why did you decide to become a Support Coordinator?


Where can I find a Support Coordinator?

On the NDIS myplace portal, there is a full list of registered support coordinators. You can access the portal via your myGov account.

A Support Coordinator can make a big difference to your quality of life. It’s important to take the time to do your research to make sure you find the best person for you.


For too long, the way people with disabilities and their Support Workers get together has been complex, costly and offered little control. Kynd helps people easily connect, save and get truly personalised NDIS support. Learn more. 


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