Feedback & Complaint Form

Feedback is for any general info, both positive or negative, you wish to share about your experience using Kynd. Feedback does not always receive a formal response from Kynd.

A complaint is to express any dissatisfaction or concerns about your experience using Kynd. Complaints will be reviewed by our team and you will receive a response from Kynd in a reasonable timeframe (unless you haven't provided adequate info for this to occur). 

Yes. It is your right to remain anonymous. If you choose to remain anonymous, this might limit Kynds ability to fully investigate, act on, or respond to your feedback or complaint.

Yes. You can have a person you choose support you to give feedback or make a complaint. If you do not know anyone who can help, you may ask for help from an Advocacy Service.

Kynd promotes freedom of expression, freedom from discrimination and abuse, and recognises your privacy. Feedback and complaints are handled with dignity and care.

Yes. You can give feedback or make a complaint on behalf of another person without their authorisation. This however does not imply consent to share their personal info with you.

If you are not satisfied with the response from Kynd, or if your complaint is of a serious nature, you have the right to seek further advice and assistance. Depending on the nature of your concern or complaint, external agencies that may be able to assist you include:

• an Advocacy Service,
• the National Disability Insurance Agency,
• the NDIS Quality and Safeguards Commission,
• the Australian Competition and Consumer Commission, and/or
• the Human Rights Commission.