For Participants, Family Coordinators, Support Coordinators and naturally, Support Workers, Kynd brings a powerful layer of safeguards for people, whether receiving or offering support. Check out all these 'Smart Safeguards' above.
When using independent Support Workers without a platform, there are less safety controls, NDIS technology or third-party oversight. This can often lead to challenges in support relationships - such as verifications, bookings, insurance, invoicing, payments, communication, proper boundaries and general safety.
Kynd is the best of both worlds - flexibility and choice, with the benefit of our safety system. It's the safer way to engage with independent Support Workers.
All Support Workers using Kynd must pass multiple verifications.
Minimum Verifications for Support Workers:
> Government Photo ID and matching details
> National Police Certificate with No Disclosable Court Outcomes
> Registered ABN (Australian Business Number)
> One or more of the below required qualifications
a. First Aid Training; or b. Certificate III in Individual Support (Disability or Ageing, Home & Community Care or the equivalent qualification); or c. Nursing Degree.
A Working With Children Check (WWCC) is needed to support people under 18 years old. Participants are also always welcome to request additional documents.
For NDIS Participants, profile photos are 100% optional, Support Workers you contact only see a first name and surname initial (eg. Sally T.), only basic personal info is requested if and only when needed do we request basic NDIS verifications including a participant number, funding type and the plan start/end dates. You choose what you want to share in Job Posts, Booking Requests and Messages.
For Support Workers, you can choose a public or hidden profile, and you control what you're happy to share in your Profile Story, Applications and Chat Messages. Participants you reply to only see a first name and surname initial (eg. Sally T.)
Support Workers on Kynd are independent NDIS Service Providers. This means they can choose what professional training and development they undertake.
Kynd plays an active role in providing Support Workers with helpful resources, guidance in situations, online events, information sessions, and phone support to help their ongoing professional insight. It's a supportive community for workers.
Many Support Workers actively engage in continuing professional development.
As a Participant or Coordinator on Kynd, you can view profiles, decide who suits you and request your Support Workers to complete specific training programs.
Naturally, if you ever feel a support relationship isn't working, it's best to have open, honest conversations. Sometimes misunderstandings exist and changes are possible. If it's simply not the right match, you're able to cancel together.
We recommend always giving people reasonable notice before cancelling.