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Meet & Greets - How To Nail Your Support Worker Interview

Meet & Greets - How To Nail Your Support Worker Interview

Ioana D.
14 Jul 2022 •
5 min read
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Meet and greets are the equivalent of a Support Worker job interview - they allow both the Participants and Support Workers to get a feel for each other and see if they’re a good fit!

Here’s all the stuff you need to think about, questions you can ask, and other useful tips to nail your interview with an NDIS Participant.

Support Worker Interview Prerequisites

Before you schedule a meet and greet, it’s important to be prepared.

Stuff like figuring out a safe meeting place, and coming up with pre-qualifying questions you might want to ask the Participant in order to save time, are things you should take into consideration.

If you're a Support Worker on Kynd, you have access to our chat feature where you can safely communicate with potential Participants and keep a record of the conversation as well!

support worker interview

Spotting any deal breakers ahead of time will save you a lot of headaches!

Here are a few preliminary steps we recommend you take before meeting up in person.

Preliminary Questions To Ask NDIS Participants

Phone chats or video calls are a good way to make sure you’re on the same page with your potential client before you meet up! 

It’ll give you both the opportunity to ask any pre-qualifying questions or address any potential deal breakers. 

Some good questions to ask would be:

  • What are your interests and hobbies?
  • How can I best meet your needs?
  • What do you want to gain from working together? What are your goals?
  • What does a typical day look like? 
  • What days and times do you need me? (Make sure to confirm the dates and times you are available to make sure they align!)
  • Confirm your rates with your potential client ahead of time, to ensure you’re on the same page.
support worker interview preparation

Safe Locations For A Meeting

If you’re meeting in person for the first time, we definitely recommend a public space.

A coffee shop or a public area like a park is a good place to start.

Some Participants will prefer to do meet and greets in their home - however, if you don’t feel comfortable with this, make sure you settle on a spot that is safe and comfortable for all parties involved!

Tip - When you're setting up a meet and greet via the Kynd app, make sure to keep all conversations in the chat, so you have a record of what's been said for reference!

Bring All The Necessary Documents And Qualifications

It’s common for Participants to ask to see your any documents that will confirm your qualifications!

When you sign up as a Support Worker on Kynd, you already go through a screening process where you provide all the necessary documentation. 

However, make sure to have any relevant documentation ready before your meet and greet as well, like your National Police Check Certificate, Working With Children Check (if applicable), ID documentation (e.g. driver’s license), the contact details of your professional references, etc.

Make A Good First Impression

Making a good first impression is essential for any job interview or meet and greet. 

When a Participant (or anyone else for that matter!) meets you for the first time, it helps to start things off on the right foot.

These are pretty basic tips, but you should always make sure that you:

  • Arrive on time—make sure to leave plenty of time for you to get to your destination.
  • Dress appropriately—wear clean clothing you’re comfortable in but that is  also appropriate for the location you’ll be meeting in, e.g. grabbing a coffee at a nearby cafe. No need to be overly formal, but plan your outfit accordingly!
  • Act professionally—it’s important to get a feel for the atmosphere of the interview as you go but keep things professional. All Participants are different, so make sure you get a good feel for what your Participant is looking for.
  • Come prepared—you’ll be asked questions during your meet and greet. Make an effort to get to know your potential Participant as well! Some people will even show you parts of the job during the meet and greet, so make sure you chat about expectations with your Participant beforehand.

Meet & Greet Question Examples

There is no standard set of questions for meet and greets, as every Participant is different and everyone is looking for something different from their Support Worker. 

However, some common questions usually come up. Below are some examples!

Tip - If you want a more extensive example of potential meet and greet questions, make sure to check out our Support Worker Interview Questions article.

Tell Me About Yourself

This question is to get a feel for who you are and what qualities you have which will make you the right person for the job. This is your opportunity to bring up any interests you have or anything you think would make you the right person for the job.

What Are Your Interests And Hobbies?

Asking about your hobbies helps your Participant determine whether you have anything in common! Whether you’re into anything your Participant is interested in learning more about, and whether you will bring anything unique to the job.

Some Participants will also ask you if you like specific things that they like, e.g. Do you like XYZ…? Again, it’s to determine whether your interests align.

How Did You Get Into Support Work?

If you’re a Support Worker, there’s a very high chance you like to help people—that goes without saying. However, that is not the answer most Participants are looking for. 

Make sure to tell your Participant how you got into the industry. What propelled you to take up support work? The more specific you get, the more your Participant can relate to you on the various aspects of support work, beyond just the “helping people” bit.

Why Do You Think You’re The Right Person For This Job?

Why should the Participant hire you out of all other candidates for the job? This is a question where you can really match your personal qualities and skills to your Participants’ needs. 

Be sure to mention other factors about yourself that you think would be useful while supporting the Participant, that you may not have had the opportunity to talk about yet!

Check out additional Support Worker Interview Questions here.


Whether they’re about individual support needs, hobbies or interests, meet and greet questions will be personal to each Participant.

Remember that you’re likely going to be spending a lot of time together during some vulnerable periods, so the Participant will want to know what sort of person you are, and not just rely on the skills you have!

Having an open, full, and honest conversation will set both you and your Participant up for success!

How can we help?

Kynd is an NDIS platform to help people find the right support and work, all with smart safeguards. Learn about Kynd for NDIS Participants and Support Workers >

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